Can you produce a bespoke product for us?
Yes, we can. In fact, producing bespoke timber display products is something we specialise in. The process is really straightforward. Simply send us a photo or sketch of a product you like together with your requirements for use and we will design a product that is specifically created to fit your needs. Even better – this service is free of charge.
Can I personalise my products?
Yes, you can. You can personalise your timber display products by putting your company branding or logo on them. All you need to do is send us your company logo or branding in a black and white jpeg format and we will do the rest. As well as personalising the crates and boxes we supply, we can also put your brand and logo on some of our display stands. Personalisation costs 50p per print.
What are my colour options?
All products are available in four colour options as standard.
- Tanalith
- Golden Brown
- Natural
- Silver brown
All our products are also planed, creating a high quality sleek and smooth surface and stunning appearance.
Is there a minimum order value for your products?
There is no minimum order value. However, larger orders will be more economical in terms of price per unit.
Do I need to assemble my products?
The majority of our indoor and outdoor products are supplied as a flat pack to minimise your cost of delivery. Products are pre-drilled to make assembly straightforward. Clear instructions are supplied together with all necessary screws and fittings. Display boxes are supplied fully assembled.
Can your products be used outside?
Our products are designed and treated to be used outside and withstand the elements. They are manufactured and assembled from Scandinavian timber which is cut and planed at the factory to create a water-repellent surface. The products used on our timber have great eco-credentials as they are not harmful to children, animals, or plants. Even the essential bee population is safe around our products!
What are your payment terms?
All customers are required to complete and return a new customer information form. As part of this, we will ask you to undergo a credit check. If your credit check is clear then products are invoiced on delivery with payment required 30 days from the end of the invoice month. If the credit check is not passed, you may be asked to pay on order.
What are your delivery options?
Products are palletised and delivered on a 48-hour delivery service using a pallet network. The delivery lorries have a tail lift to aid delivery. If you have a large order which requires delivery to your location it will be collected and delivered on a specific day by a trusted local haulier.
What are your delivery times?
Our expected delivery time is 6 weeks from the purchase order being received. We need to have finalised details such as colour, product type and specific dimensions etc. in order to process the order. All purchases are made to order, so this timeframe allows for the cutting and planing of the timber, assembly, treatment, palletising, and collection. During our busier times of January, February, and March delivery times may increase to 8 weeks but we would notify you of expected delivery times before the order is placed.
What if I receive a faulty or incorrect product?
If there are any issues with your product please contact us immediately and we will rectify the issue. We take customer satisfaction very seriously and will deal with any problems personally.
